Frequently Asked Questions

Which countries do you ship to, and what are the shipping costs?
We currently offer free shipping to Germany on all orders.

Order Processing and Delivery Times:

• Latest Order Time: 9:00 PM (GMT+01:00) Central European Time (Berlin)
• Processing Time: 1-2 days (Monday to Friday)
• Delivery Time: 4-6 days (Monday to Friday)
• Shipping Costs: Free Shipping

How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can track your order via our website or the tracking portal.

What is your return policy?
Items can be returned within 30 days of delivery, provided they are unused, in their original condition, and in the original packaging. For full details, please refer to our Return and Refund Policy.

How do I return an item?
To initiate a return, please email us at support@livingluxio.com with your order number and return details. Please note that the customer is responsible for the return label and any associated costs.

What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please contact us immediately at support@livingluxio.com with a description and photos. We will arrange a replacement or refund.

Accepted Payment Methods:
Visa, Mastercard, American Express, EPS, Klarna
All transactions are secured with advanced encryption and fraud prevention. For more details, please visit our Payment Methods page.

Contact Information:
Store: Livingluxio
Address: Unit 3, 54-56 Tyrone Street, Werribee, Victoria, Australia, 3030
Email: support@livingluxio.com
Phone: +61 429 808 322